Information We Collect
When you contact us or book a mold inspection, we collect your name, phone number, email address, and the address where you need service. We also collect details about your mold problem, like where you see it and how long it has been there.
If you pay for our services, we collect billing information such as your payment method and billing address. We do not store full credit card numbers on our systems.
Our website automatically collects basic technical information when you visit, including your IP address, browser type, and the pages you view. This helps us understand how people find and use our site.
How We Use Your Information
We use your contact details to schedule your inspection, send you a quote, and follow up on the work we do. If you call us, we use your phone number to reach you about your appointment.
We use the details about your mold problem to match the right technician and equipment to your job. We also use your address to send a crew to the right place.
We may use your email or phone number to send you service updates, appointment reminders, or occasional offers related to mold prevention. You can opt out of marketing messages at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and to keep the site running smoothly. Cookies are small files stored on your device that help us improve your browsing experience.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how visitors find our website and which pages are most helpful. These tools collect anonymous data such as your approximate location, device type, and browsing behavior.
We also use third-party scheduling and communication tools to manage appointments and send reminders. These providers only access the information needed to perform their specific service for us.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as payment processors, scheduling software, and email services. They are required to keep your information confidential.
We may disclose your information if required by law, such as in response to a court order or a request from a government agency. We may also share information to protect the safety and rights of our customers, our team, or the public.
Data Retention
We keep your personal information for as long as needed to provide services and to meet legal and accounting requirements. For most customers, we retain project records for up to seven years after the work is complete.
When we no longer need your information, we securely delete or destroy it. If you ask us to delete your data, we will do so unless we are required to keep it by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption for sensitive data, and limiting access to only those team members who need it to do their jobs.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us directly.
Your Rights
You have the right to ask us what personal information we hold about you and to request a copy. You can also ask us to correct any inaccurate information or to delete your data.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what data we collect and the right to opt out of the sale of your personal information. We do not sell your data.
To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within the time required by law.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new policy on this page and update the effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, please reach out to us. We are happy to help.